Cancel your order

You can cancel your order 24h after placing it, if it hasn’t been shipped yet.

To cancel your order, please send us an email b.brand_studio@outlook.com and please include your order reference in the subject.
After the order is shipped, we cannot cancel the order and if you wish to return it, please follow Return policy below

Return Policy

After receiving your order, you have 14 days to return the product(s).

Please submit your return request in your customer account, after submitting the request please allow 2 business days to receive a reply.

The returned product(s) must be in the same condition they were delivered (e.g. unworn, unwashed, and with original tags), and in the original package they were sent.
We reserve the right not to refund you if you don’t meet the conditions above.

All refunds should be processed within 14 days after we receive your return at our office in the same payment method used when placing the order.

If more than 14 days have passed since you should have received the refund, please contact us at b.brand_studio@outlook.com, and please include the order reference in your email.

Exchanges

The process of exchanging a product is the same as returning a product.
Please submit your exchange request in you customer account

After receiving your exchange, we’ll analyze your request to exchange products and will notify you with the new tracking number or refund you for the original order as a return..